FAQ
OUR STORES:
WELLINGTON: 173 Cuba Street, Te Aro, Wellington, 6011
Ph: 04 380 0086
AUCKLAND: 202 Karangahape Road, Newton, Auckland, 1010
Ph: 09 558 2321
CHRISTCHURCH: The Terrace Arcade 92 Hereford Street, Christchurch 8011
Ph: 022 090 1635
WELLINGTON: 173 Cuba Street, Te Aro, Wellington, 6011
Ph: 04 380 0086
AUCKLAND: 202 Karangahape Road, Newton, Auckland, 1010
Ph: 09 558 2321
CHRISTCHURCH: The Terrace Arcade 92 Hereford Street, Christchurch 8011
Ph: 022 090 1635
fn-orders@flyingnun.co.nz
Do you offer free shipping?
Yes, we offer free shipping in Aotearoa New Zealand on orders over $80 NZD. For local deliveries under $80 NZD, there's a flat fee of $6 NZD, excluding rural areas.
Yes, we offer free shipping in Aotearoa New Zealand on orders over $80 NZD. For local deliveries under $80 NZD, there's a flat fee of $6 NZD, excluding rural areas.
Where will my order be shipped from?
Your order will be shipped from one of our three stores located in Auckland, Christchurch or Wellington. If you've ordered multiple items, we might have to ship them from different stores depending on stock availability, which means they could arrive at your door at different times.
Your order will be shipped from one of our three stores located in Auckland, Christchurch or Wellington. If you've ordered multiple items, we might have to ship them from different stores depending on stock availability, which means they could arrive at your door at different times.
How long will it take to process my order?
Please allow 1-3 days for order processing. Once processed, in-stock items will be shipped within 2 business days. Orders are not shipped on weekends or public holidays, and please note that our Auckland store is shut on Mondays.
Please allow 1-3 days for order processing. Once processed, in-stock items will be shipped within 2 business days. Orders are not shipped on weekends or public holidays, and please note that our Auckland store is shut on Mondays.
Can I pick up my order in store
Yes, you sure can! You can select the pick-up option at checkout. If you’ve clicked ‘delivery’ and decide to opt for pick-up, just let us know before we’ve shipped it, and we’ll put it aside and refund any shipping costs. When picking up your order, please have your order number ready.
Yes, you sure can! You can select the pick-up option at checkout. If you’ve clicked ‘delivery’ and decide to opt for pick-up, just let us know before we’ve shipped it, and we’ll put it aside and refund any shipping costs. When picking up your order, please have your order number ready.
What should I do if my package is lost or delayed?
If your package is lost or delayed, please get in touch with us ASAP so that we can look into it for you. You can also check these links for assistance:
If your package is lost or delayed, please get in touch with us ASAP so that we can look into it for you. You can also check these links for assistance:
What happens if my order wasn’t able to be delivered?
If your order comes back to us because it couldn't be delivered or wasn't picked up from the depot, we'll need to ask you to cover the re-shipment costs. This goes for international orders too. But don't worry—if it was our mistake, like putting in the wrong address, we'll happily take care of the reshipment costs!
If your order comes back to us because it couldn't be delivered or wasn't picked up from the depot, we'll need to ask you to cover the re-shipment costs. This goes for international orders too. But don't worry—if it was our mistake, like putting in the wrong address, we'll happily take care of the reshipment costs!
I’ve placed a big order from overseas, how does that work?
We ship international orders once everything in your order is in stock and ready, including any pre-order items. Just a heads up: there might be extra customs fees on top of what you've already paid us, and these are the customer's responsibility. We know these fees are a pain, but we have to put the correct value on parcels by law, and we can't predict if or how much you'll be charged.
We ship international orders once everything in your order is in stock and ready, including any pre-order items. Just a heads up: there might be extra customs fees on top of what you've already paid us, and these are the customer's responsibility. We know these fees are a pain, but we have to put the correct value on parcels by law, and we can't predict if or how much you'll be charged.
Can I change my delivery address?
We can change the delivery address up until the order has been processed and shipped, so please contact us as soon as possible at fn-orders@flyingnun.co.nz to notify us of the change, or better yet, give us a call.
We can change the delivery address up until the order has been processed and shipped, so please contact us as soon as possible at fn-orders@flyingnun.co.nz to notify us of the change, or better yet, give us a call.
The item I ordered isn’t actually in stock — what’s up with that?!
Stock errors. The bane of our existence. We try our best to keep these to a minimum, but they happen from time to time for many reasons. If the item you’ve ordered has suffered from a case of the stock error, we will contact you to let you know. From there, you’ll be entitled to a swap, credit, or a full refund. If you are happy to wait for the item to come back into stock, just let us know and we’ll keep your order open.
Stock errors. The bane of our existence. We try our best to keep these to a minimum, but they happen from time to time for many reasons. If the item you’ve ordered has suffered from a case of the stock error, we will contact you to let you know. From there, you’ll be entitled to a swap, credit, or a full refund. If you are happy to wait for the item to come back into stock, just let us know and we’ll keep your order open.
What happens if I open my record and find out that it is scratched, skipping and clicking?
Please test a few other records on your turntable to make sure it's not a turntable issue. Sometimes it can be due to the turntable arm or stylus balance. If the problem persists, just let us know! We'll arrange a return courier at no cost to you and offer a replacement (depending on availability) or a refund.
My parcel showed up damaged. Where do we go from here?
We do our best to ship our vinyl in the sturdiest mailers to ensure your records can safely make it to your doorstep without problems. But we do hear rumours that some couriers enjoy using the packages as frisbees, so if this has happened to you, please get in contact with us.
Please test a few other records on your turntable to make sure it's not a turntable issue. Sometimes it can be due to the turntable arm or stylus balance. If the problem persists, just let us know! We'll arrange a return courier at no cost to you and offer a replacement (depending on availability) or a refund.
My parcel showed up damaged. Where do we go from here?
We do our best to ship our vinyl in the sturdiest mailers to ensure your records can safely make it to your doorstep without problems. But we do hear rumours that some couriers enjoy using the packages as frisbees, so if this has happened to you, please get in contact with us.
How do returns work?
If you need to return your record to us due to a mistake on our part, we will organise a return courier. We can either email you a parcel label to be printed, or send you a physical label. Please note that we are unable to generate return labels for international orders. We will deal with these on a case-by-case basis, depending on the situation.
Can I cancel my order once it has been shipped?
Once your order has been shipped, we cannot accept cancellations. If you notice any problems with your order, please contact us immediately at fn-orders@flyingnun.co.nz (or by calling us within store hours)
Once your order has been shipped, we cannot accept cancellations. If you notice any problems with your order, please contact us immediately at fn-orders@flyingnun.co.nz (or by calling us within store hours)
Can I exchange an item if I ordered the wrong size or colour?
Yes, please contact us immediately if you need to exchange an item. We will accommodate the exchange based on availability. Shipping for exchanged goods will be at your expense, and returned items must be unworn and in their original condition.
Yes, please contact us immediately if you need to exchange an item. We will accommodate the exchange based on availability. Shipping for exchanged goods will be at your expense, and returned items must be unworn and in their original condition.
Can I exchange my record if I change my mind, or if the person I bought it for already has it?
We accept exchanges for vinyl as long as they are still in their original sealed and undamaged condition. Shipping for exchanged goods will be at your expense, or just pop into one of our stores to complete the exchange in person.
We accept exchanges for vinyl as long as they are still in their original sealed and undamaged condition. Shipping for exchanged goods will be at your expense, or just pop into one of our stores to complete the exchange in person.
How do pre-orders work?
You can pre-order a forthcoming title on our website, but we will not charge you until the item has landed — usually a couple days before release date. You can cancel your pre-order at any time, but please be mindful when pre-ordering pricey records, as we will usually be ordering a copy in especially for you. If you have a change of heart, please ensure you have cancelled the order at least a week before the release date. We will hold unpaid/declined payment pre-orders for two weeks before releasing your copy back into stock.
You can pre-order a forthcoming title on our website, but we will not charge you until the item has landed — usually a couple days before release date. You can cancel your pre-order at any time, but please be mindful when pre-ordering pricey records, as we will usually be ordering a copy in especially for you. If you have a change of heart, please ensure you have cancelled the order at least a week before the release date. We will hold unpaid/declined payment pre-orders for two weeks before releasing your copy back into stock.
The release date said this Friday, but where the heck is my record?
Unfortunately, vinyl delays happen. We’ll do our best to keep you posted, but best to keep checking back to the product page to stay updated on the release date. If you have any questions, feel free to reach out to us anytime!
Unfortunately, vinyl delays happen. We’ll do our best to keep you posted, but best to keep checking back to the product page to stay updated on the release date. If you have any questions, feel free to reach out to us anytime!
I really want you to get a record in for me! How do I do this?
You can always request out of stock items listed on our website by entering in your details to receive a notification when we get it back. If you’re after something in particular that we don’t have listed, just get in contact, and we’ll do our best to source it for you.
You can always request out of stock items listed on our website by entering in your details to receive a notification when we get it back. If you’re after something in particular that we don’t have listed, just get in contact, and we’ll do our best to source it for you.
You have a bunch of original Flying Nun titles listed on the website. Can I order these?
Unfortunately, a lot of the OG nun pressings are extremely rare these days and fetch for very high prices, and we’re doing our best to provide reissues to make these more accessible for everybody. We like to have them listed as a sort of nun-archive of all the amazing releases we’ve had over the years. Plus, if you request the product, maybe we’ll get an idea of which release we should reissue next!
Unfortunately, a lot of the OG nun pressings are extremely rare these days and fetch for very high prices, and we’re doing our best to provide reissues to make these more accessible for everybody. We like to have them listed as a sort of nun-archive of all the amazing releases we’ve had over the years. Plus, if you request the product, maybe we’ll get an idea of which release we should reissue next!
Can I sell my band’s record at your shop?
We love stocking local music! We do sell items on consignment at our stores. We evaluate each submission on a case-by-case basis and usually start with 1-2 copies of each— to help us better understand your music and determine if it's a good fit for our stores, please complete THIS form. If you want to chat to us more about it, please get in touch.
We love stocking local music! We do sell items on consignment at our stores. We evaluate each submission on a case-by-case basis and usually start with 1-2 copies of each— to help us better understand your music and determine if it's a good fit for our stores, please complete THIS form. If you want to chat to us more about it, please get in touch.